stipulating the terms and conditions between the
Provider/Seller and the Customer/Buyer

(hereinafter referred to as “T&C“)

  1. The Provider (Seller) in the e-commerce store AVE jewels is ORSI-SK, s. r. o., Grosslingova 10, Bratislava 811 09.
  2. The Customer (Buyer) in the e-commerce store is any natural or legal person submitting the electronic form with an order of goods.
  3. When ordering as a natural person, please provide your first name, surname, delivery address, phone number and e-mail address. When purchasing as a legal entity (on a company or trade), please include in your order also your business name, company registration number, Tax ID / VAT ID and billing address if different from the delivery address.
  4. The purchase agreement between the Provider (Seller) and the Customer (Buyer) shall be concluded by accepting the order of goods by the Provider, on the basis of a confirmation of such correctly and completely filled-in electronic order. After submitting an order, a confirmation of order receipt will be sent to the e-mail address provided, followed by updates on the order’s current status. A registered customer can check his/her order directly on-line after logging into the e-commerce website.
  5. The place of performance of the purchase contract means a registered address (place of residence) or a place of business of the Customer provided in an electronic order form. Goods shall be delivered by the Provider using third-party services (mail, courier service) or the Provider will prepare goods for hand-over at his premises on the basis of an agreement with the Customer. Delivery of goods is performed by their handing over to the Customer or by handing goods over to the contractual carrier for transport. The ownership right to the goods is transferred to the Customer by delivering the goods, provided that the purchase amount provided in the order has been paid in full.
  6. The Provider shall deliver the goods to the Customer as soon as possible after receipt of an electronic form with order, within delivery times indicated on the Provider’s website. The Customer acknowledges that delivery times are only indicative. The Customer agrees with extending of a delivery time if required due to circumstances. In case the Provider is unable to deliver all ordered goods to the Customer within an agreed deadline, he shall inform the Customer about this situation as soon as possible and notifies him of the time estimated for the delivery of ordered goods or proposes a delivery of substitutional goods.
  7. In case the goods are delivered by a contractual carrier, the Customer grants the right to the Provider to provide necessary personal data to a contractual carrier in order to deliver the goods (name/business name, address and phone number).
  8. When picking up the goods, the Customer receives a payment confirmation, which is also a proof of delivery of the goods. A delivery confirmation is also a written order of goods.
  9. In case the Customer does not pay and does not pick up the ordered goods for a reason other than damage of the goods at delivery (a shipment is returned as not delivered without the fault of the Provider, e.g. if the contractual carrier has not found the addressee, has not notified of deposition of a shipment, the Customer deliberately or involuntarily has not picked up the shipment etc.), the Provider shall be entitled to request a compensation for damage caused by the breach of obligations to which a contractual penalty applies. In such case, a contractual penalty is determined at least in the amount of postal charges paid and up to 50 % of the total order amount.

The Customer, who has not picked up the order, will be sent an e-mail with a request to provide the information on how to proceed with his order. The Customer has 7 days from the date of sending the message to answer this request. If the Customer requests re-sending of a returned shipment, the Provider will charge the second handling fee and postal charges according to a valid price list to the total price of the shipment. Re-sending of such returned shipment is only possible upon receipt of an advance payment. If the Customer does not respond to the Provider’s notice within the specified time, the order will be cancelled by the Provider.

  1. The Customer as a natural person (non-entrepreneur) is pursuant to the provision § 12 of the Act on Consumer Protection in Distance Selling (Act No. 108/2000 Coll.) entitled to withdraw from the contract within 7 working days from the delivery of the goods. In such case the Consumer shall contact the Provider and send him a written statement (not by electronic means) on withdrawing from the contract, including the order number, date of purchase, bank account number and address for financial settlement. The Customer shall send the purchased goods in their original condition as they were at their pick-up (including documentation, accessories etc.) at his own expense and together with the original purchase receipt to the Provider’s address. The Customer shall not be entitled to withdraw from the Contract if the goods were purchased and picked up in person at the Provider’s premises. The Provider undertakes to return the amount paid for the goods to the Customer within 15 calendar days from the date of receipt of the returned goods by the same method as was used for the payment for the goods, unless the Customer requires otherwise. In case the goods are damaged, used, worn or incomplete, the Provider reserves the right not to accept the goods from the Customer and not to refund the amount paid.
  2. The Provider reserves the right to change prices. The price is valid as stated in the e-mail confirming the receipt of the order. The price does not include consulting, shipping or any other costs, unless stated otherwise in the product’s description. The price of the goods is determined according to the valid price list. Discounted prices of the goods are clearly indicated. Discounted prices are valid until the stock is sold out or during the validity period indicated with the discounted price.
  3. The warranty terms and conditions are governed by the Complaint Rules.
  4. The Provider shall not be liable for a delayed delivery of goods caused by a carrier (mail, courier) or by providing incorrect address of the Customer. The Customer shall inspect the goods carefully when picking them up from the carrier and confirm with his/her signature the acceptance of the goods on the goods receipt confirmation. If the shipment is visibly damaged or destroyed, the Customer shall be obliged, without accepting the shipment, to immediately contact the Provider. In such cases, a complaint for eventual non-delivery of goods due to the carrier or damage of the goods caused by the carrier must be exercised directly with the carrier. Complaints regarding mechanical damage of the goods caused by transportation, the acceptance of which without any damage was confirmed by the Customer to the carrier, shall not be accepted by the Provider as justified and the performance from such complaint to the Customer shall not be provided.
  5. All received electronic orders are deemed a purchase agreement conclusion. The Customer shall be entitled to cancel the order without giving any reason at any time before the goods are dispatched, either by e-mail or phone. The Provider shall be entitled to cancel the order in case of non-delivery of the goods due to force majeure, end of their production, being out of stock or due to inability to deliver at the price stated in the e-commerce store, while in all such cases the Provider shall notify the Customer. The Provider shall provide the option of delivering substitutional goods. The Customer shall be entitled to refuse the delivery of substitutional goods and to withdraw from the order of the goods. In case of the payment of purchase price or its part, the funds will be returned to the Customer in case of order cancellation within 15 calendar days by the same method that was used for the payment for the goods, unless the Customer requires otherwise.
  6. The Customer declares that he/she agrees, pursuant to the provision § 7 par. 1 of the Act No, 428/2002 Coll. on Personal Data Protection as amended, with his/her personal data to be processed and archived by the Provider, in particular the above mentioned data or that are necessary for the operation of the Provider and to be processed in all information systems of the Provider. The Customer gives his consent to the Provider for an indefinite period of time. The Customer can revoke his/her consent to personal data processing at any time in written (e-mail, mail) or by phone, on the basis of which the Provider will delete the Customer’s personal data from his database. A registered Customer can update own personal data directly on-line upon logging into the e-commerce website.
  7. After submitting an order or registration, the Customer may receive messages with goods offers, discounted offers and services of the Seller. The Customer may revoke receiving such messages at any time through a web link found in the e-mails received.
  8. Business relations (as well as other legal relations that may arise) with natural persons, who do not act in concluding business contracts under these Terms and Conditions within the subject of their business operations, are governed by general provisions of the Civil Code as well as by special regulations, in particular the Act No. 108/2000 on Consumer Protection in Doorstep Selling and Distance Selling and Act No. 250/2007 on Consumer Protection.
  9. The Customer and the Provider agree that they fully accept the electronic form of communication, in particular through electronic mail and the Internet as valid and binding for both Parties. The electronic form of communication is not acceptable in case of withdrawal from the purchase agreement.
  10. By signing the order the Customer confirms that he/she has read these Terms and Conditions and agrees with them in full. Irrespective of other provisions of these Terms and Conditions, the Provider shall not be responsible for the Customer’s lost earnings, loss of opportunity or any other indirect or consequential losses that arise due to negligence, breach of the Purchase Agreement or loss incurred otherwise. In case the competent authorities of the Slovak Republic indicate any provision of these Terms and Conditions invalid or unenforceable, entirely or partially, the validity and enforceability of other provisions of the Terms and Conditions and remaining parts of the relevant provision of the Terms and Conditions shall remain unaffected thereby.
  11. The Terms and Conditions are valid as stated on the Provider’s website on the date of submitting the electronic order form, except when expressly agreed otherwise by both Parties.
  12. Postal charges include packaging costs, while the term “postal charges” means postal charges and packaging costs.
    The Provider reserves the right to amend these Terms and Conditions. The obligation of written notification of a change in the Terms and Conditions is fulfilled by publishing it on the e-commerce website.

These Terms and Conditions enter into force on 1 September 2017. The Provider reserves the right to modify the Terms and Conditions even without prior notice.